Privacy Policy

What you give us directly: your name, phone number, and delivery address (plus an optional landmark or delivery note) when you check out; the contents of your order; and a location pin if you choose to share one.

What happens automatically: what you search for and which products you view or add to your cart, so we know what to stock and can show you results that make sense. We don't attach this to your identity unless you've checked out, and we specifically log searches that return nothing — that's how we find out what people want that we don't sell yet.

Cookies and local storage: a session cookie keeps your cart attached to your device between visits, and (if you verify your phone number to reorder more easily) a login session cookie. Neither is used for advertising or tracking you across other sites — we don't run any ad trackers here.

• To take, prepare, and deliver your order.
• To contact you about that order — confirmations, delivery updates, and problems.
• To let you reorder without retyping everything.
• To decide what to stock, based on what people actually search for and buy.
• To catch fraudulent or abusive orders.
• Where the law requires it — for example, tax or consumer-protection record-keeping.

WhatsApp / Meta: If you message us on WhatsApp, or we message you, that conversation passes through WhatsApp/Meta's platform and is subject to WhatsApp's own privacy policy — the same as any WhatsApp message you send or receive.

Drivers: whoever delivers your order sees your name, phone number, and delivery address — only what they need to get it to you.

Hosting: our database and app run on third-party cloud infrastructure, which may store data outside Zimbabwe. That provider doesn't use your data for anything of their own — they just host it for us.

Nobody else. We don't sell your information, and we don't share it with advertisers or other third parties beyond what's listed above.

We keep order and account information for as long as you keep ordering, plus a period after that to handle disputes, refunds, or legal/tax obligations. If you ask us to delete your data and you have no open orders or unresolved issues, we will.

Passwords are stored hashed, not in plain text; connections to the app are encrypted; and access to customer data is limited to the people who need it to run the shop. No system is completely immune to problems — if something ever affects your data, we'll tell you.

You can ask to see what we hold about you, correct it, or have it deleted, by messaging us on WhatsApp. This is in line with Zimbabwe's data protection legislation (the Cyber and Data Protection Act) — we'll respond as quickly as we reasonably can.

This service isn't directed at children. If you're ordering as a minor, a parent or guardian should be aware of it.

We may update this policy as the service changes — the date at the top shows when it last changed. Continuing to use the app after an update means you accept it.

WhatsApp us at +263774785784 for anything about your data, or to have it removed.