Terms of Service

You need to be 18 or older to place an order, or ordering with a parent or guardian's knowledge if you're not. If you order on someone else's behalf, you're responsible for making sure the details you give us (address, contact number) are accurate.

Prices shown at checkout are what you pay for that order. We can change prices for future orders at any time. Stock is what we have — if something in your order sells out before we've confirmed it, we'll contact you before substituting it or adjusting your total, never after.

If a price is obviously wrong (a typo, a system error), we'll contact you before fulfilling that item rather than honour a price that was clearly a mistake.

Cash on delivery: pay the driver on arrival. Please try to have close to the right amount — drivers may not always carry change.

Mobile money: arranged directly with the driver or operator at the time of delivery. This isn't yet processed automatically through the app — you'll confirm the payment details when your order is confirmed or delivered.

Card payment isn't available yet.

Delivery fees and estimated times shown at checkout are estimates, not guarantees — they can be affected by traffic, weather, load shedding, and how far out your area is. We deliver to the address and any landmark you give us; you're responsible for that being accurate and for someone being reachable to receive the order. If we can't reach you or reach the address after a reasonable attempt, we may need to reschedule delivery or cancel the order.

A delivery is complete once it's handed to you or someone at the address you gave us.

You can cancel or change an order by messaging us on WhatsApp before we've started preparing it. Once picking has started, changes may not be possible. We may also cancel an order — for a stock issue, a delivery area we can't reach, or a suspected fraudulent order — and we'll tell you why if we do.

Something wrong, missing, or damaged? Message us on WhatsApp as soon as you notice, ideally within 24 hours of delivery, with what happened and a photo if it helps. We'll sort it out — a replacement, a credit, or a refund, whichever fits the problem.

We're not responsible for delays or failures caused by things beyond our reasonable control — power or network outages, mobile money service being down, fuel shortages, road closures, extreme weather, or similar. We'll still do our best to keep you updated.

We provide this service as it is. To the extent the law allows, our responsibility for any problem with an order is limited to the value of that order — we're not liable for indirect losses (like a missed meal plan or an event affected by a late delivery).

Please don't place fraudulent orders, abuse or mistreat drivers or staff, or try to interfere with how the app or its security works. We can refuse service or close an account over this.

How we collect and use your information is covered in our Privacy Policy.

We may update these terms occasionally as the service changes — the date at the top always shows when they last changed. Continuing to order after a change means you accept the update.

These terms are governed by the laws of Zimbabwe. If something goes wrong, message us on WhatsApp first — most things are resolved faster that way than through any formal process. Unresolved disputes fall under the jurisdiction of the courts of Zimbabwe.

WhatsApp us at +263774785784.